Technical
Add-ins
Activation and product help
For login problems, device changes, update questions, install guidance, or unexpected add-in behavior.
Use contact section below →Support · Billing · Activations · Team Admin
DiFlow Support Center
Start here if you need help with product activation, billing, seat management, downloads, or choosing the right support path for your team.
Activation help
Billing and renewals
Seat management
Choose the right help path
Use the support route that matches your issue so the request arrives with the right context.
Billing
Subscriptions
Billing and subscription management
For renewals, plan adjustments, invoice questions, downloads, and account-related subscription tasks.
Check account and contact options →
Admin
Teams
Seats, rollout, and team coordination
For business admins who need help assigning seats, planning rollout, or aligning bundle access by user.
Share team scope in your request →Before you send a request
A short, well-structured message usually resolves support faster than a generic report.
Include these details
- Product name, plan type, or area affected.
- Revit version and a short description of the issue.
- Account email used for access or billing.
- Screenshot, warning, or exact error message if available.
- What you expected to happen and what actually happened.
Use self-service first
Some requests can be solved immediately from your account or the FAQ without waiting for a reply.
Fast routing by topic
Login or activation
Support + product details
Billing or renewals
Account review + support request
Team rollout
Scope summary + seat/admin context
Contact support
Use the option that best matches your current need. This page is the main entry point for support and contact.
Primary channel
Secure technical support request
This form sends support through the DiFlow backend. Sign in first so we can use your account context, enforce limits safely, and prefill the right email.
Checking your DiFlow account session...
Access
Sign in required for technical support
Support requests are tied to your DiFlow account so the backend can validate session, email, and per-user limits.
If your session expires, the form stays here but sending is blocked until you sign in again.
Routing
Current request context
If you came from an add-in page, the product can arrive preselected here so the support request is already routed with context.
Selected product
General Support
Daily limit
3 support emails per account per day
Monthly capacity
199 support emails + 1 internal limit alert
FAQ preview
Common support questions before opening the full FAQ page.
How do I activate a license?
Sign in to your account and assign the license from the portal, then open the product on the active device.
Where do I download installers?
Use the downloads section in your account so you always get the current installer tied to your access.
How do I get support?
Start with this support page, review the FAQ, and send your request through the contact channel above.
Need the full list of answers?
Open the FAQ page for the most common activation, download, and support questions.